Marsha wants to invest her savings in a business.  However, she wants to protect all of her personal assets.  Which type of business ownership would be most appropriate for Marsha?

What should business employees possess in order to extract relevant information from written materials:

It is effective to follow a step-by-step order when applying written directions to:

Which of the following statements about following directions is true:

Which of the following is an example of a barrier to effective listening:

An important reason that face-to-face, verbal communication is an effective method of communication in business is that it provides the opportunity to:

When giving verbal directions to employees about how to complete a task, it is often helpful to:

Before DiAnn presents  her new idea to her boss, she searches the Internet and jots down two statistics that reinforce the idea.  This is an example of:

Which of the following is a general guideline for answering the telephone in a businesslike manner:

Why do businesses often make it possible for employees to meet during work time and participate in group discussions?

Which of the following is a reason why it is important to organize information before preparing a business report:

Which of the following is an example of a textual graphic that often is used in a business report:

Which of the following is a type of written communication that a business uses:

Which of the following are elements that appear in the heading of a memorandum:

The part of a business letter that follows the inside address is the:

One of the most effective ways for employees to communicate with management is to:

Megan’s company holds a monthly staff meeting.  As a new employee, she is very excited to hear her coworkers report on their projects during the meetings.  Hearing about the projects often causes Megan to think of new projects that the company could work on.  How should Megan communicate these new ideas?

An employee approaches a regular customer who appears to be looking for a specific item and says, “Good morning, Mr. Hinkle, may I direct you to a particular product?”  Is this the most appropriate way to deal with that customer?

How do service-oriented companies often improve their levels of service?

Which of the following is an example of a customer inquiry about a product that an employee might need product knowledge in order to handle:

Businesses often evaluate and change their policies as a result of ______ customers.

A salesperson is having to take a very active role in order to complete a sale in a reasonable length of time.  With what type of difficult customer is the salesperson working?

When handling customer complaints, no matter what action is taken, employees must be:

Which of the following includes the buildings, tools, and machines used in the production of goods:

As prices decrease, consumer demand usually:

Assume that the equilibrium price for a product is $300.  If the price of the product is then set at $400, which of the following will most likely occur:

Recruiting, selecting, and hiring employees are business activities that are usually the responsibility of _________ management.

When employees are working faster or better, they are increasing their:

During the summer, wildfires swept through Montana and consumed many homes and businesses.  Business owners rebuilt their businesses because they believed that the risk involved with wildfires was “just part of doing business in Montana.”  Which type of risk did the business owners encounter?

Which of the following is not one of the four main idealized market structures used in trade theory:

As the size and power of U.S. businesses have increased over time, the federal government’s involvement in the U.S. economy has:

Improved efficiency in the workplace usually increases:

Which of the following is a true statement about emotional intelligence:

An employer who thinks that all young people are lazy and poorly trained is an example of:

Which of the following is a characteristic of self-confidence:

Nonverbal communication includes body language, which often indicates the level of a person’s:

Why is responsible behavior at home different from responsible behavior at school?

Qualified employees who behave unethically on the job may harm themselves by being:

Even when things are not going well for Mark, he still believes everything will work out all right.  Mark has a(n) ____________ attitude.

Self-control can help you to develop a positive attitude by helping you to:

Your employer criticized a mistake you made on the job.  In order to improve, you must:

An increase in the amount of income tax people must pay is a change brought about by:

Why is accepting your own emotions an important step in developing empathy?

Gestures are classified as part of _______ communication.

When confronting another person about a conflict, it is important to avoid:

Frank has a good understanding of his own emotions.  What component of emotional intelligence does Frank demonstrate?

What should Michelle do to become an adaptable person?

Achievement-oriented people rely on _______ to set the standards for their work.

Why is it important for team members to feel a sense of “ownership” in the vision?

What is an example of illegal conduct on the job?